How do reservations and payments work?
A 50% deposit is required at the time of booking to secure your stay. The remaining balance is due 60 days before arrival. Reservations made within 60 days of arrival are due in full at the time of booking. We accept all major credit cards.
Do I need to complete a damage deposit or verification?
To help protect our homes and stay compliant with short‑term rental regulations, all guests complete a quick independent verification sent via email and/or text.
Before your stay begins, you’ll also have the option to purchase a damage waiver for a small fee.
How many guests can stay in the home?
Each home has a maximum occupancy agreed upon at the time of booking. Additional overnight guests are not permitted unless approved in advance.
Is parking available?
Yes. Each home includes one or more designated parking spaces. Parking instructions are provided for every property. Please note that parking is limited and homes cannot accommodate unlimited vehicles.
What are the check-in and check-out times?
Check‑in begins at 4:00 PM. Early check‑ins require prior approval.
Check‑out is at 10:00 AM. Late check‑outs must be approved at least 48 hours in advance. Without approval, a $100 late check‑out fee will be deducted from the damage deposit. Cleaners must have driveway access by 10:15 AM.
Check‑out is at 10:00 AM. Late check‑outs must be approved at least 48 hours in advance. Without approval, a $100 late check‑out fee will be deducted from the damage deposit. Cleaners must have driveway access by 10:15 AM.
What is your noise policy?
Our homes are located in quiet residential neighborhoods. Parties, loud music, and disruptive noise are not permitted. Between 10 PM and 8 AM, no noise should be heard outside the home. Noise violations may result in forfeiture of the security deposit.
Is there a minimum age to book?
Yes. The primary guest must be at least 25 years old, and the guest list must match the party configuration provided at booking.
Is housekeeping included during my stay?
Your home will be professionally cleaned before arrival. Mid‑stay cleaning or laundry service is available upon request for an additional fee. Towels are provided based on the number of guests. If you notice any cleaning concerns upon arrival, please contact us right away so we can address them promptly.
Do returning guests receive a discount?
Yes! Returning guests receive 10% off their next stay when booking directly with us. This offer applies to guests who previously stayed at least 4 nights and are booking another stay of 4 nights or more. It cannot be combined with other discounts, credits, or long‑term monthly rates.
How can I receive special offers?
Sign up for our Special Offer Emails on the homepage to receive exclusive promotions throughout the year.
What is your cancellation policy?
You may cancel for free within 48 hours of booking, as long as your arrival is at least 14 days away.
• Cancel 60+ days before check‑in: Full refund of nightly rate and cleaning fee (service fee not refunded).
• Cancel 30–59 days before check‑in: 50% refund of nightly rate and cleaning fee (service fee not refunded).
• Cancel within 30 days of check‑in: No refund.
If only 50% of the reservation has been paid, no refund is issued and the remaining balance is not charged.
Do you offer guest screening or travel insurance?
Yes. We partner with **Truvi** to provide seamless guest screening and optional insurance protection for your stay. Truvi helps ensure a safe, secure experience for both guests and hosts, and gives you the option to add coverage for unexpected issues that may arise before or during your trip. You’ll receive a link from Truvi after booking to complete the quick screening process and review available insurance options.
What is your liability policy?
Storied Stay is not responsible for theft, accidents, injuries, death, damage, delays, or distress that may occur during your stay, whether or not caused by negligence. Each home is privately owned and subject to availability.
